Last Updated: January 1, 2025
1. Standard Cancellation Policy
We understand that plans can change. Our cancellation policy is designed to be fair and flexible while maintaining our operational standards.
2. Room Reservations
Flexible Rate Bookings:
- Free cancellation up to 48 hours before check-in
- Cancellations within 48 hours: One night's charge
- No-shows: Full stay charge
Advance Purchase Rate:
- Non-refundable
- Date changes allowed up to 7 days before arrival (subject to availability)
- Change fee: $50 per modification
3. Event Bookings
For special events and packages:
- Full refund: 14+ days before event
- 50% refund: 7-13 days before event
- No refund: Less than 7 days before event
4. Group Bookings
For reservations of 5 or more rooms:
- Custom cancellation terms apply
- Detailed in group booking contract
- Contact our group sales department
5. Force Majeure
In cases of:
- Natural disasters
- Government travel restrictions
- Other extraordinary circumstances
Special cancellation terms may apply, assessed case by case.
6. Refund Process
When applicable:
- Refunds processed within 5-7 business days
- Original payment method used for refund
- Currency conversion rates may apply
7. Modifications
To modify your reservation:
- Contact our reservations team
- Subject to availability
- Rate differences may apply
8. Contact Information
For cancellations or modifications:
